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Global COVID-19 outbreaks mean that many members are asking how their travel plans may be impacted. The situation remains fluid, with official advice updating regularly and different governments taking different actions.
If your trip is departing before 3rd April and restrictions are put in place due to COVID-19 that may prevent you from travelling, we (or our partner operating your trip) will be contacting you by email/telephone very soon to advise you of next steps.
Please check your email (including spam/promotion folders) and phone messages regularly. You are our top priority group and we are contacting customers in date order.
If your trip is departing after 3rd April, regardless of destination, please do not contact us. We are experiencing high call volumes and we must prioritise customers with imminent bookings. If your booking is impacted, we will contact you as soon as possible.
If you would like more information on COVID-19, please refer to our Frequently Asked Questions.
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We're utterly committed to finding our members exclusive rates at the best hotels in Asia and around the world. We’re also committed to ensuring you have all of the information and support you need to make your booking and prepare you for your trip.
Our price guarantee makes booking with us easy - safe in the knowledge you're getting the best price means you needn't ever shop around. However, we know you may have questions, special requirements or need further information about a particular sale - and we also just love getting feedback in general.
If you're considering booking, have a question about an existing booking, have any other questions – or would like to leave feedback for the team – you can contact our dedicated support team: